Frequently Asked Questions

ServiceStamp is a specialised service history checking service. We retrieve the records the manufacturer holds for a vehicle, as reported by its dealers, from the 17-character VIN. You get an instant digital report showing service dates, odometer readings, service types and the specific service actions performed.

Our reports include official manufacturer dealership service records with the following details:

• The date of each service
• Odometer reading at each service, in kilometres
• Types of service performed
• Specific service actions and work completed
• The dealer that performed each service
• The vehicle's make and, where the VIN gives it, the model year

Reports cover vehicles from model year 2012 onwards across 20 supported brands. Some brands return every service on record; others share dealer workshop remarks, and the coverage tier is shown before you pay.

See a sample report

ServiceStamp provides the service records manufacturers hold for their vehicles:

• Manufacturer service records - From the manufacturer's own system, as reported by its dealers

We do NOT provide:

• Independent mechanics' records - We can't pull records from independent workshops' own systems
• Panel beater or smash repair records - Accident or damage history
• Money owing, written-off or stolen status - Those come from a PPSR check, which is a different product

We cover 20 brands:

• Full service records: Audi, BMW, Cupra, Jaguar, Land Rover, Mercedes-Benz, MG, MINI, Porsche, Skoda and Volkswagen
• Dealer workshop remarks, including recalls and warranty work: Alfa Romeo, Citroen, Dodge, Fiat, Kia, Peugeot, Polestar, Renault and Volvo

See the manufacturers page for the coverage tier and an example report for each brand.

We cover vehicles sold in Australia from the brands above, model year 2012 onwards: cars, SUVs, utes and vans.

We read the make from the VIN itself, and a make we don't cover is blocked before payment. For some makes the VIN also gives the model year; for the others you tick a box to confirm the car is 2012 or newer.

Reports are generated straight after payment, usually within seconds and occasionally up to about five minutes for some manufacturers. You'll receive an email with a unique URL the moment it's ready, and the order page shows live progress while you wait.

Your report stays available with lifetime access through the unique URL provided after purchase and your dashboard, for as long as ServiceStamp operates. No account or login is required for the URL. If we ever discontinued the service we would email you at least 60 days ahead so you could download your reports first. You can download the PDF anytime and store it with the car's paperwork.

Every check is a one-off fee with instant report generation and lifetime access. There are no subscriptions and no recurring fees. The price you see is the total you pay.

Yes, absolutely. All payments are processed through Stripe, the industry standard for secure online payments. Stripe uses bank-level encryption and is PCI DSS Level 1 certified (the highest security standard). We never see or store your full card details - Stripe handles all payment information securely. Your transaction is protected with the same security used by major banks and companies worldwide.

If the manufacturer holds no records for the VIN, the report says so plainly and still shows the vehicle details. As stated at checkout, the $24.99 is not refunded in that case.

Zero dealer service records can occur if the vehicle was serviced at independent workshops, is relatively new, or the records haven't been digitised. A dated zero-record result is itself useful when evaluating a used vehicle.

See our detailed Refund Policy for complete information.

Refunds are automatic when we can't produce your report:

• The manufacturer's system was unavailable or returned an error
• A technical problem stopped the report from completing

No refund if:

• The report was produced, including when the manufacturer holds no records for the VIN (as stated at checkout)
• You entered the wrong VIN
• You changed your mind after viewing the report
• You misunderstood the product scope, for example expecting to see money owing or written-off status (that is a PPSR check, a different product)

Made a duplicate purchase by mistake? Use our contact form and we'll sort it out. Read our full refund policy for details.

Your VIN (Vehicle Identification Number) is a unique 17-character code. You can find it in several locations:

• Windscreen: At the base of the windscreen, readable from outside the car
• Build or compliance plate: On the driver's door pillar or in the engine bay
• Registration papers: Your rego papers or renewal notice list the VIN

Format: VINs are exactly 17 characters (letters and numbers, never I, O or Q, to avoid confusion with 1 and 0). Example: WVWZZZAUZKW284731.

We cover vehicles from model year 2012 onwards, which is when most manufacturers started keeping digital service records. Coverage varies by manufacturer, and older vehicles may have limited or no digital records because they relied on paper logbooks.

No. Independent workshops don't feed into the manufacturer's system, so we can't pull records from them. ServiceStamp checks the records the manufacturer holds, as reported by its dealers. A vehicle serviced at an independent workshop may show no records, which doesn't mean it hasn't been maintained.

If you enter the wrong VIN and we produce a report for that VIN, we cannot offer a refund: the service was delivered for the identifier you submitted. Before payment we show the make we read from the VIN, and the model year where the VIN gives it, so check that they match the vehicle.

Prevention tips:

• Double-check the VIN before submitting
• VINs are exactly 17 characters (never contain I, O, or Q)
• Compare your entry with the registration papers or the build plate character by character

If you realise the error before viewing the report, contact us immediately - we may be able to help.

Yes. Each report is $24.99 per VIN, with no limit on how many vehicles you check. If you're a dealer or comparing several vehicles, purchase a report for each VIN; each one gives lifetime access through its own unique URL.

We take data privacy seriously. Here's what we collect and why:

• Email Address: To send your report and order confirmation
• VIN: To query the manufacturer's system
• Payment Info: Processed securely by Stripe (we don't store your card details)

Your data is:

• Stored securely in encrypted databases
• Never sold or shared with third parties for marketing
• Retained to provide lifetime report access
• Protected by industry-standard security measures

Read our full Privacy Policy for complete details on data handling and your rights.

Yes. Contact us through our contact form to request deletion of your personal data. We may need to keep some order records for tax and accounting purposes, but we'll delete everything else.

If you're having trouble accessing your report:

1. Check your email spam/junk folder - sometimes our emails get filtered
2. Search your inbox for "ServiceStamp" or "service history"
3. If you lost the email, contact us with the VIN and the email address you used - we'll resend your report link
4. Make sure your browser allows cookies and JavaScript (required for viewing reports)
5. Try a different browser or device if the report won't load

We're here to help — get in touch and we'll get you access to your report within 24 hours.

For any questions, issues, or refund requests, please use our contact form.

Response time: We aim to respond within 24-48 hours (typically much faster).

Our complete Terms of Service, including detailed refund policy, service limitations, and user responsibilities, are available at: Terms of Service